Can I get a refund on Hexachords products?

Created by Richard Portelli, Modified on Wed, 22 Nov, 2023 at 8:57 AM by Richard Portelli

We offer a 7-day money back guarantee on all software purchases made through our website. If you are not satisfied with your purchase, you may return it for a full refund of the purchase price.


Refunds will be processed within four (4) business days of our receipt of your refund request. Please note that no refunds will be provided during promotional periods. If you submit a refund request during a promotional period, the refund will be processed after the promotional period ends, with a maximum delay of seven (7) days.


Please note that products such as provided with a demo, such as Orb Composer, or trial period are not eligible for refunds under this policy. By using the demo or trial version of our software, you acknowledge that you have had the opportunity to fully evaluate the product before making a purchase.


If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.

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